A store could have issues with the Management Console. This article will cover the frequent issues.
I Can't Log In the Management Console
You can:
- Find your login details in your introduction package on page 1
- Email nandos@cowabunga.co.za to request login details.
I Can't See the Map on the Management Console/It is Taking Too Long to Assign the Order After Pressing the Assign Button
There are two methods to solve this;
1. Turn off Data Saver
- On your Android phone or tablet, open the Chrome App
- To the right of the address bar, tap More ⋮ >Settings.
- Under "Advanced," tap Data Saver.
- Switch the setting off.
If this doesn't work, then try the following steps:
- Refresh the page,
- Check for a “Show Original” notification at the bottom of the screen. Press this if it appears.
- Check WI-FI speed.
If all of the above don't work, Contact Nandos Helpdesk.
The Time Placed on the Management Console Is Wrong
Through the Android tablet do the following;
- Slide the connections settings page down
- Select Settings
- Scroll down and select the Date and Time
- Scroll down and Select Harare GMT +02:00
Note: It is advisable that you close and re-open Chrome after doing these changes so they could take effect.
Blocking/Unblocking Driver Account(s)
You can block a driver if you don’t want them to show up under the list of drivers available to assign orders to. To block/unblock a driver, do the following:
Go to the top right-hand side of the management console and select the “Fleet” tab.
Select “View Details” on the right-hand side of the driver who can’t log in.
Select the red writing that says “Block/Unblock User”
Uncheck/check the block and press “Submit”
If you have any problems not listed in this article, please contact Nando's Helpdesk.
Dashboard Queries?
For any dashboard queries please send a photo of the query and email: support@cowabunga.co.za