Are you trying to deliver food, but the app does not allow you to log in? Don't worry. There is a solution for that!


If the Driver App screen remains the same: 



This would mean the following:



1. There is no Data on that SIM

    Contact Mobile 1 to top up your sim

    Once the phone has been topped up, restart the phone and log in again



2. Mobile Data is off

    Switch mobile data on under settings

    Please Ensure the WIFI on the device is switched off



3. "No User Linked to this Account"

•  Do not leave spaces between the email address

•  Do not type in your name anywhere in the username

•  Do not use your actual email address


Two things can cause this:


Password


In this case, you will need to reset the password. To do that, you must:


  • Go to the top right-hand side of the management console and select the "Fleet" tab
  • Select "View Details" on the right-hand side of the driver you want to reset the password for.
  • Select "Edit Driver"
  • Type "1234" under the password and then select "Edit Driver"


Username


In the management console:


  • Go to the top right-hand side and select the "Fleet" tab;
  • Ensure the email is the login username for that driver;



4. "Account Suspended."


The driver has been blocked on the Management Console. On the Management Console:


  • Go to the top right-hand side and select the "Fleet" tab
  • Select "View Details" on the right-hand side of the driver who can't log in
  • Select the red writing that says, "Block/Unblock User."
  • Uncheck the block and press "Submit."

 



If this does not help you, feel free to contact Nando's Helpdesk or the Loop Support team, and we will respond!