Hi There!
This is the correct way to log a ticket, by priority:
1. 1st Line
If an issue is related to;
- Driver queries;
- Blocking or Unblocking drivers or;
- Being unable to log in
you may use the FAQ & Support document provided during your training. Additionally, you can contact your Patrao & Coordinator using the In-Casa Support if you still have issue. Also, you can chat to our friendly bot, Fred. to suggest issues with regards to any of these issues.
2. 2nd Line
For related matters to:
- Hardware and Connectivity issues;
- Can't assign orders
- Not picking up location;
- Not showing map correctly or;
- Sim card issues
You can refer to our online troubleshooting guide on this website or contact the Nando's IT Helpdesk directly to:
Email: casasupport@nandos.com or itservices@nandos.com
Helpdesk phone:
011 216 3361
Your ticket will be handled by one of the agents in the Nando's IT Support.
If any of the issues above could not be solved by either the support teams (In-Casa Support or Nando's IT Support), the Nando's IT Support should contact Cowa Bunga.