In a case where you cannot call the customers and get an error that shows "Connecting to Server," you need to check if the driver device is signed in on GloCom. To do so, follow these steps:
1. On the main screen, click on the "⋮" button and select "Exit Scalefusion."
2. Enter the passcode and confirm by pressing "OK."
3. On the main menu, open the GloCom app.
If the app shows the sign-in screen as shown below;
Please contact Nando's IT service desk or the ISP and ask for the QR code for that device. They may ask for the driver number, so ensure you have those details to be assisted driver's
When you receive the QR code, you will have to scan it, and then the device will be able to sign in to the app, and you will be able to make calls.
NOTE: When you're done scanning the QR code, please go back to Scalefusion so you can use your device correctly.
If your device looks like this;
Solution #2
1. Clear app data. You can look at the 'How to Clear App Data' article to see how to do that.
2. When making the first call to the customer, you will get a pop-up which shows apps you can use to call. Choose the gloCOM app.
Should you require further assistance, do not hesitate to contact Loop support.