In a case where a driver has accepted an incorrect order or the driver has multiple orders on his device, there is a way to resolve this. Follow these steps, and you'll be good to go.
Removing the Order From the Driver
On the Management Console (DOS);
1. Go to "Batches."
2. Select the batch you want to remove the driver from and click "Manual Assign Batch."
3. On the drop-down menu, Select "--REMOVE DRIVER--"
4. Click on "Assign." The order should have no one assigned to them; please check on "Driver" under the "Order" field to confirm that.
Reassigning an Order To a Different Driver
In a case whereby to want to remove an order from one driver to another, follow these steps:
1. Go to "Batches."
2. Select the batch from which you want to change the driver and click "Manual Assign Batch."
3. Select the driver of your choice and click "Assign."
After that, the batch will reassign to a new driver, as shown below;
If this does not help, feel free to send your question to support@loop.co.za, and we will be happy to assist you.