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In a case where a driver has accepted an incorrect order or the driver has multiple orders on his device, there is a way to resolve this. Follow these steps...

This will help in a case when one wants to create a driver profile or avoid creating duplicate profiles. How To Create a Driver On the DOS, Go to ...

In a case where the app shows the "We are having trouble getting your location" when signing in to the driver app, as shown in the picture ab...

In some cases, a driver might not be able to scan the parcels from the store or when they arrive at the customer, which can cause them not to be able to com...

Sometimes, a driver will not appear on the DOS even if the driver has logged in. This will lead to a driver not being able to get orders or become available...

Sometimes, a driver would not move after requesting a cron job. These are the reasons: There may be a duplicate profile of the driver. In this situat...

QR Scanner screen is greyed out. Even though the driver’s QR Scanner screen is greyed out, the phone can still scan the code. Please proceed as usual, even...

If an order shows its status as 'Completed,' it does not need to be updated to delivered, for it has already done that. Therefore, the DOS may not ...

This process can be done in the Pingo portal. If you would like to complete an order or trip done by a driver, this tool will assist with saving time in...