In a case where the app shows the "We are having trouble getting your location" when signing in to the driver app, as shown in the picture above, it may be caused by the device starting up or something interfering with the GPS. To fix this, please follow these steps:
1. Go to Google Maps on your device.
You will see a grey circle, meaning that Google Maps has not updated your current location.
The circle has to turn blue, and for it to do so, you either need to:
- Restart your device or;
- Turn Flight mode on and off
This will update the connection, and the circle will turn blue (shown below), and you will be able to log in.
Are you still having issues? Feel free to contact Loop support.