In some cases, a driver might not be able to scan the parcels from the store or when they arrive at the customer, which can cause them not to be able to complete their delivery. This can be caused by:
- The QR code might be damaged or ruined (e.g., wet QR code due to rain)
- The parcels might be updated with a different QR code, or new parcels become added;
- Parcels show 'ESTIMATE/ORDERNUMBER' instead of the QR code of the order.
How To Update?
An operations manager can only do this. Please follow these steps:
- On the Cowa Bunga App, log in to the driver's profile.
- Find the order you want to scan. When you find the order, you will find one of the parcels is not scanned, or all parcels are not scanned.
- Scan the parcels that need to be scanned. If there is a parcel with no QR code or the code was not provided (showing as 'ESTIMATE'), you can use a QR code generator here.
The order will complete as soon as do these steps. If the order does not complete or does not show up when you sign in to the driver's profile, don't hesitate to get in touch with the Loop Support and on the ticket; please attach a screenshot so we can know what may be the reason this is happening.
Note: Completing (or clearing) an order and updating an order status to deliver are two different things. Please be sure when you report this issue.