Sometimes, a driver will not appear on the DOS even if the driver has logged in. This will lead to a driver not being able to get orders or become available so that he can be assigned orders. App data can cause this. To resolve this, please do the following;
- On the driver's device, go to Settings
- Go to Applications
- Find the Cowa Bunga Driver app and click on it
- Go to Storage
- Clear app data and confirm.
This should fix the issue when you log in again on the DOS. If this does not resolve this issue, please get in touch with the Loop Support team, and we will get back to your query